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Refund Policy

Last updated: May 13, 2026

1. General Rule

All subscription fees for Edward are generally non-refundable. Costs are incurred immediately when a subscription begins (cloud infrastructure, AI generation, and content publishing run continuously), so we do not pro-rate or refund usage that has already occurred.

The exceptions listed below describe the specific circumstances in which we will issue a refund.

2. When Refunds Apply

We will refund eligible charges in the following cases:

  • Technical outages of 48+ hours. A continuous service outage attributable to Edward, lasting more than 48 hours, that prevents you from accessing or using the platform.
  • Verified billing errors. Duplicate charges, charges after a confirmed cancellation, or amounts that do not match your active plan.
  • Unauthorized or fraudulent charges. Charges to your card that you did not authorize, verified through standard chargeback procedures.
  • Complete platform failure. A situation in which no content was generated during your subscription period because of a failure on our end.

3. Money-Back Guarantee

New customers are covered by our money-back guarantee if the platform fails to generate any content during the first 14 days of their initial subscription. The guarantee does not apply once content has been successfully generated, regardless of whether that content was published.

4. EU Consumer Rights

Customers in the EU retain their statutory 14-day withdrawal right under the Consumer Rights Directive. This right applies only where the service has not been used and the platform remained functional during the withdrawal window. By starting to use Edward (generating content, publishing articles, running keyword research), you explicitly waive the withdrawal right for the consumed portion of the service.

5. How to Request a Refund

Email [email protected] with the subject line "Refund Request", including:

  • The email address on the account.
  • Your order or invoice number.
  • A clear explanation of the reason for the request.
  • Any supporting documentation (screenshots, error messages, transaction IDs).

6. Timeline

  • Acknowledgement: within 1 business day.
  • Review: 5–7 business days.
  • Processing once approved: 5–10 business days back to the original payment method.

7. Prorated Refunds

Where a partial refund is approved, the amount is calculated on a per-day basis from the cancellation date through the end of the paid period. Prorated amounts below $10 are issued as account credit rather than cash refunds.

8. Exclusions

Refunds are not issued for:

  • Dissatisfaction with the quality of generated content.
  • Unused service periods after a renewal has already processed.
  • Failure to cancel before a renewal date.
  • SEO outcomes (rankings, traffic, conversions) not meeting expectations.
  • Accounts in violation of our Terms of Service.

9. Contact

Estatescope, MB Šimonių g. 23, Ustukių k., LT-39101 Pasvalio r., Lithuania Email: [email protected] Company code: 306220091