Money-Back Guarantee

Last updated: May 13, 2026

We stand behind the platform. If Edward fails to generate content for you in the first 14 days of your initial subscription, we will refund what you paid. Below is exactly how it works.

1. Duration

You have 14 days from your initial subscription date to request a refund under this guarantee.

2. Who Is Eligible

The guarantee covers:

• First-time subscribers to Edward.
• Any paid plan tier.
• Both individual and business accounts.
• Customers worldwide, in all supported regions.

The guarantee does not cover:

• Returning customers or reactivated accounts.
• Accounts that have previously received a refund under this guarantee.
• Accounts that successfully generated content during the 14-day window.
• Accounts that published platform-generated content during the 14-day window.
• Dissatisfaction with the quality of generated content.
• Accounts found in violation of our Terms of Service.
• Requests submitted after 14 days from the initial subscription date.

3. How to Claim

Email [email protected] with the subject line "Money-Back Guarantee Request", including:

• The email address on the account.
• Your subscription date.
• A brief explanation (optional but helpful).

We verify eligibility within 1 business day. Approved refunds are processed within 5–7 business days back to the original payment method.

4. What This Covers

This guarantee is intended to cover platform failure, not buyer's remorse. We will deny refund requests where:

• Content was successfully generated.
• Content was published to a connected site.
• The request reflects a change of mind or satisfaction concern (not a platform fault).
• We detect abuse patterns across multiple accounts.

For dissatisfaction-based concerns within the EU, see Section 4 ("EU Consumer Rights") of our Refund Policy.

5. Discounted Annual and Multi-Month Plans

Discounted annual, bi-annual, or promotional plans are priced on the basis that the customer commits to the full subscription term. If we approve a partial refund for a discounted plan, the refund will not necessarily be calculated by dividing the discounted price evenly across the subscription period.

Instead, Edward may first deduct the value of the service already used at the standard non-discounted monthly rate applicable at the time of purchase, plus any non-refundable usage already incurred, and refund only the remaining balance, if any.

6. After a Refund

When a refund is issued under this guarantee:

• Your account is cancelled immediately.
• The guarantee is used up. The account is no longer eligible to claim it on any future subscription.
• Any discount is forfeited. Discount, promotional, or sale pricing applied to the refunded subscription is void. If your plan was discounted, the refund amount is calculated as described in Section 5 — service already used is deducted at the standard non-discounted rate, and only the remaining balance is refunded.
• Discounts do not carry over. If you resubscribe later, standard pricing applies; we reserve the right to withhold the original promotional pricing from any future subscription.

7. Contact

Inner Wellness Labs LLC 1111B South Governors Avenue, Suite 91835, Dover, DE 19904, USA Email: [email protected] Phone: +1 (302) 208-7843